Our Wide range of Products let’s you choose your plan at a price that you’ll love.
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Primary Data Plans
How much data am I allocated?
Please refer to the prices above.
Does the data rollover?
No, the data does not rollover and data will expire in 30days.
Where can I make payments?
Any Digicel Outlet, Online Banking, Reseller Outlets, Selfcare Portal, USSD, My Cash
Can I still top up if I run out of Anytime data?
Yes, you can.
Do I need the My Digicel App?
Yes you do, the my Digicel App gives you control of your account so you can track your usage, change your plan according to your finances and check your data balance on the daily.
No more ringing in or visiting a store, you now have full control of your usage.
How do I check my data balance?
Option 2 – Texting/SMS
You can check your data balance by texting your Unwired Modem Number: ____________ to 7202020. Texting from a Digicel mobile is free of charge.
Option 3 – Unwired Self-care Portal
Visit the My Unwired Self-care at www.myunwired.com.fj
Enter the URL provided on the modem into your web browser e.g. http://192.168.1.1
Option 4 – Log onto modem and send SMS
Connect to your BLADE modem
Enter the URL provided on your modem e.g. http://192.168.1.1 into your web browser
Login to the modem
Click on SMS Mail icon on the top right
In Phone Number enter “130”
In Content enter “balance”
Click Send to receive the data balance message.
Pocket Mifi Modem:
Connect to your Pocket MIFI modem
Enter http://192.168.8.1 into your web browser
Login to the modem
Click SMS on the top tab
Click New Message
In the Recipient field enter “130”
Click Send to receive the data balance message.
I’m interested! What’s next?
Visit your nearest Digicel store, there a representative will be able to help you set up your account, download the app and give you a quick tutorial.
I’ve visited a store, but I’ve forgotten the steps.
Don’t worry, just follow the below steps;
First download the My Digicel App
Enter your Unwired Number & your password
Instantly you will be logged into the app, here you can manage your account, manage your plans in the tab section and track your usage
If you have two accounts linked on your MDA you can switch between the two to manage both your mobile and broadband data by clicking on ‘switch accounts’
If interested to join Unwired, Please contact on 7012117, 7019692, 7016573
What is the total cost of Post Pay Unwired Signup?
Device with first month subscription is $299. However, contact Digicel Sales team for promotions
Is this a lock in contract terms?
Yes, for minimum of 12 months, however, if you willing to terminate the account before contract expiry, you have to clear all outstanding, fill in the closure form and notify Digicel before next bill date (1st of Each Month).
What happens if I fail to notify Digicel and not using the service, will I be billed?
Yes, the billing will continue and due the account maintenance and management cost, you have to clear the outstanding due to the failure from your end
How will I get the invoices to pay
All invoices will be sent electronically via billing System to the email provided during sign up
What should I do if I do not receive the bill?
Immediately contact Digicel customer care or account manager to rectify the issue for future reference
By when should I pay my bill?
All pending bills to be paid by 10th of same month to void automatic account barring on 15th of same month
How much data am I allocated?
Please refer to the price plan package
Does the data rollover?
No, data rollover is not applicable to this plan
What happens if I exhaust my Data?
There is top up options available which will be billed in next invoice
Where can I make payments and how long does it takes payment to update in the account? Selected Bill Pay methods as below:
- Digicel Self-Care Portal: Immediate
- Dealer Payment: 10mins
- Retail Payment: 10 mins
- My Cash/USSD: 20mins
- Online Banking : 5 Days
- SMS Banking : 5 Days
- Third Party : 3 Days (Carpenters/ Post Fiji)
Can I make a payment at a third party outlet?
Yes, you can but customers are strongly recommended to make payment at our Retail outlets or via My Cash/USSD.
Can I pay in advance to my Post Pay Account?
Yes, any amount of payment can be done
Can a Triple Play or All In Home customers can apply for Post Pay Plans?
No, it is just an Unwired Only Plan whereby Sky is not covered in this package
Where will I get the full information
For more information, contact Digicel Sales team or Customer Care team
All In Home
- 25 channels
- 1000GB Anytime Data
- 30GB Mobile Data + Unlimited Calls & SMS
- 30 Days
Monitor your home anytime, anywhere with the NEW Digicel SmartHOME Security Solution. The new world-class technology allows you to view live camera feeds, arm, or disarm your home right from your smartphones. Plus real time alerts provides 24/7 security and peace of mind, as if you’re always home.
Digicel SmartHOME comes in two convenient base packages:
Smart Home Kit – $1,000 Installation Fee
Includes 1 motion sensor, 1 unwired modem/ Plan, 1 Gateway, 1 WiFi-Extender, 2 Door/ Window contact & 1 Key Fob
Frequently Asked Questions
- What is Digicel’s SmartHOME Solution?
Digicel’s SmartHOME Solution provides you with the ability to secure, manage and monitor your home using the latest technology. You can view live camera feeds, arm or disarm your home, and always be aware of the status of your home with real time alerts on your smartphone. With Digicel’s SmartHOME Solution you can enjoy a sense of security whether inside or outside.
- Who is eligible for this service?
New and existing Unwired customers, SmartHOME can be added onto your current Unwired, Triple Play and All In home package for an additional fee.
- Can I request additional devices?
Yes, you can add devices as required to completely outfit your home.
- Is there an installation fee?
Yes, installation fee of $1000.00.
- What are the specifications of the camera?
The camera allows for real-time video streaming in 1080p resolution. The camera has a day/night functionality with an infrared lighting for capturing images in various lighting scenarios. Infrared (IR) lighting range is 20m, and can be turned on or off. This camera is connected via Wi-Fi.
- How do the motion sensors work?
The motion sensors are indoor devices, they sense infrared heat energy emitted by living things. Once armed, if any movement is detected within range, the unit notifies the user via the app and triggers the siren.IR Distance – 500m in open air
- How do the door contacts work?
This two-piece system requires no wires and can be used on windows and doors. When the doors or windows open and closed, the magnetic contacts signal your gateway to alert you.
- How do I go about changing batteries in the various sensors?
Fortunately, the battery has a really long lifespan 2 to 5 years, depending on device and usage, in the unfortunate event that your battery dies, once made aware, Digicel will ensure a technician is sent to your home to make the relevant changes. There is no truck roll fee to replace batteries for devices.
- What is the installation process?
The install process is relatively quick, and does not require much additional wiring in your home. After the sales process is complete, we will call you to schedule on a day and time most convenient to you. Our technicians will best guide your decision on where to place your devices to get the most out of your system. Once the devices are installed, they will get you set up on the app where you can monitor your SmartHOME service anywhere, at any time!
- How do I arm the system?
The System can be armed in two modes, “Away” and “Stay”. These modes can be activated via the App or the Key Fob
- What are the Stay and Away Modes used for?
Arm Away – Use Away Mode when you are leaving the premises and want the entire home protected in your absence.Arm Stay – Use Stay Mode when you are staying in the premises and want the perimeter protected while allowing you to move around inside without setting off the alarm. This gives you peace of mind even when you are home.Disarm – Only intrusion/burglary sensors such as doors, windows and motion sensors are disarmed.
- How do I disarm the system?
The system can be disarmed from the app by selecting the “Disarm” option.
- What does the bypass option do?
Bypassing a sensor allows users to bypass, or open, selected sensors while the system is armed.Example: if a user’s doors and windows are monitored and the user wants to open a kitchen window, but does not want to bypass all sensors in the system, the user can bypass the kitchen window sensor and then open the kitchen window without causing an alarm. When a customer arms stay the indoor motion sensors will automatically be bypassed to allow people to move freely inside the house while the doors and windows etc are still armed
- How do I view my camera feed?
From the app the customer can select the camera icon to view the camera feeds.
- How can I reduce the sensitivity of my camera’s motion detection?
If customers wish to reduce the sensitivity of their cameras:
Reducing sensitivity ensures greater motion is required to for a clip to be recorded or notification to be triggered.Click SettingsSelect Motion and EventsAdjust the Motion Slider until you get the desired outcomeIn addition, you can shade a particular region to detect motion and exclude certain areas that may trigger the sensors such as trees or shrubs.
- Can multiple persons have access to the App?
Yes, multiple persons can have access to the app as you desire. Different user access levels are also available. Simply add the email address of the person to the app and an email invitation will be sent to them.
- Can I use the app while on a data connection outside of Fiji?
Yes, with Digicel SmartHOME you can monitor your home from anywhere in the world once you have your smartphone, the SmartHOME app and an internet connection.
- What to do if my phone has been stolen or lost?
The app can be accessed by entering an email and password. You can download the app on additional devices and access it with your login credentials.What devices are being Monitored by the Alarm Monitoring Center?Gateway, Door /Window Contacts and Motion Sensors
- Is emergency response available?
Yes 24/7 public response services are available at no additional cost (police/fire/ambulance). Private response monitoring is also available at an additional cost with our response partners
- What occurs if my camera is stolen?
Recordings are stored in the cloud and each clip can be downloaded from the app as well.
- Can I use my existing camera to integrate with Digicel’s SmartHOME?
No, the Digicel SmartHOME system is only compatible with Digicel SmartHOME cameras.
- How do I pay my SmartHOME bill?
All existing payment methods available for Unwired are available for SmartHOME. SmartHOME is simply an additional service to your existing Digicel Home & Entertainment account and will be reflected on your monthly bill under “other products and services”.
- What happens if I pay my Unwired bill but not my SmartHOME bill.
The bill is combined. If the full payment is not made for both services the entire account will be disconnected for non-payment.
- Is there a warranty on my devices?
Yes, customers will be provided with 6 months warranty on all base devices within the package. Add On devices have 6 months warranty from installation.
Devices will have a 6-month warranty from the date of the installation.
- Why do I need an additional contract if I am already a Unwired Customer?
SmartHOME is a different service from your current Home & Entertainment service and as such there are separate contract terms and conditions that govern the service. It also requires new equipment and a new installation and therefore the customer is obligated to keep the service for at minimum 24 months.
- Is there a limit to the number of devices I can add on or cameras?
NO You can request no more than 10 camerasWho monitors my camera system?The customer alone has access to monitor and receive notifications concerning their camera system. Once there is a service alert concerning the functionality of the camera the customer can call in to Digicel Customer care to have a technician visit or call.
- Is there a minimum requirement of broadband speed for SmartHOME cameras?
The maximum IP Camera Bandwidth requirement 1080p is 4Mbps per camera. All H&E broadband packages are enabled to support SmartHOME cameras.
- How do I set up home automations?
Go to the CUE automations part of your appFollow the 3 step process to set up an automationTrigger – an event that causes an automation to runAction – an event you would like to perform when the trigger occursCondition – an optional setting that ensures that your automation only runs during the times you want
- How do I pair with Alexa or Google Assistant?
Go to menuSelect Amazon Alexa or Google AssistantFollow the instructions to set up.
- What are the requirements for install?
Customer must have the Unwired broadband servicesCameras can only be installed at a maximum of 10ft from a power sourceIn order to install a smart light switch, the customer must have a neutral wire and either Incandescent, fluorescent or LED bulbs.To install a Floodlight, 120V power must be available at the point you wish to install the Floodlight.A smart phone to install the appIdentify areas where customer would like the devices to be installed. E.g. Doors, camera location, motion sensor location
A password and passcode that can be remembered easily for setting up your account in the app and responding to the monitoring center.
- What happens when I change my Wi-Fi password?
Everything, except your cameras, continues to work if you change your Wi-Fi password. Cameras can be re-connected to the system by following the in app instructions. Go to your devices list in the app and select each camera to update the Wi-FI network.
- Who do I reach out to for help with my SmartHOME system?
Customers can reach Digicel Smart Home Customer Care via the below media:Email: Smarthomett@digicelgroup.comLive chat (Digicel Website or MyDigicel App)Phone: 123 or 7003123
- What happens in the event my alarm is triggered?
In the event that an alarm is triggered – The security response protocol is initiated, this begins with a phone call to the primary contact from the Alarm Monitoring Center to ensure that everything is okay, once all is well, there is no further action. If you are unable the answer your phone the Alarm Monitoring Center will attempt to make contact with your listed alternative contact numbers before dispatching the relevant response team. (Available with Smart home plus only)