Introduction

    1. What is wireless internet?

Unlike DSL and Cable Internet technology that require physical at home or at the office connections,
wireless Internet technology, including Wimax and LTE allow Internet access anywhere, anytime.
Connect your desktop, iPad, laptop or any device wirelessly, ensuring Internet access no matter where your
life takes you. Whether you need to connect to the Internet from home, the office, coffee shop, hotel,
or even at the bar, wireless Internet technology will connect you.

    1. What is Unwired 4G?

Unwired service offers individual customers access to high-speed Internet over a secure wireless connection
using LTE/WiMAX fourth generation technology.

    1. What is a home Wifi?

Using a wireless connection, Home WiFi allows multiple computers or devices in your home to access the
internet at the same time. You can reach the internet from almost anywhere in your home. With Unwired devices
you can connect from 5 to 35 users at the same time.

    1. How do I use Unwired?

Plug the modem to the electricity source for a modem and turn it on. If you see the green or blue light on
your blade, that indicates you have connected to the network properly. Next turn ‘Wifi’ on on your device
(laptop, phone, tablet) and search fro your Wifi connect. Enter the password that is provided by Unwired and
you will be connected within seconds. After the first log in, your device will remember the password and should
log in automatically.

  1. What are the benefits of Unwired 4G?
    • High speed wireless broadband Internet access
    • No installation required (self-installed modems)
    • Faster set-up time (plug ‘n’ play devices)
    • Modems act as a hot spot connecting 5 to 35 users at the same time
    • Affordable post-paid plans
    • Portable and Mobile ‘on-the-go’ browsing (anywhere within the defined coverage area)

Coverage

  1. In which areas do I have Unwired 4G coverage?- LTE
    • Lautoka: Lauwaki to Malawiya covering all residential in between and LTK CBD area
    • Nadi: Malolo to Nasoso covering Denarau, Nadi CBD, Kennedy, Fantasy, Enamanu, Martintar, Namaka, Nadi Backroad, Votualevu, Carreras and Nadi Airport, Yako, Sitikuru, Nawaka.
    • Lami: Novotel to Lami town
    • Nausori: Raralevu residential to Nausori Airport
    • Suva: Walu Bay to Valelevu, covering all areas in between
    • Rakiraki Hospital Area till Tanoa Hotel, Vaileka, Waimari , Naqooro, FSC area
    • Tavua: Varavu, Sorokoba, Lavuci, Tagitagi, Lausa ,Vasaru (partly covered) and Town area
    • Ba: Nailaqa, Taveqaveqa, Ba Town to Nadhari(everything in between)
    • Sigatoka: Olosara new subdivision to Sigatoka Town, Rararua, Mavua
    • Pacific Habour, Galoa, Matavuralevu, Navua, Namaqumaqua, Namatakula, Komave
    • Navua- Namelimeli to Navua Town, Naitata, Naitonitoni, Calia, Viti Corp, Nakaulevu, Rampur College
      to Pacific Harbour
    • Suva: Flagstaff, Tanoa Plaza area, Khalsa, Cunningham, Kinoya, Caubati, Valelvu and Tacirua
    • Lami: Waila Industrial, Lami Town, Uduya Point, Suvavou
    • Nausori: Narere, Nakasi, Waila, Raralevu, Nausori Airport, Wainibokasi, Koronivia, Vuci, Tovata, Tailevu to Verataiwai, Natovi, Korovou, Kasavu, Naimasimasi.
    • Labasa: Labasa town to Bulileka, Delailabasa, Batnikama, Korowiri, Nakama, Wailevu, Naleba, Karokaro.
    • Savusau: Savusavu town, Naveria, Urata, Yaroi, Naidi.
    • Mana Island, Malolo Island, Ovalau-Levuka. Taveuni: Wairiki, Tavuki, Somosomo, Kanacea, Naqarawalu.
    • Kadavu : Muani, Matanuku, Nasalia, Dravuni, Yaukuvelevu, Bulia.
    • Nabuowalu: Vuya, Nasolo, Nasavu, Sawani, Wainunu.
  2. Can I use my Unwired service in other areas- 3G Digicel areas?

    3. Yes ,you can. The LTE modem is also 3G compatible.

General Housekeeping

  1. How can I contact Unwired helpdesk?

    2. Unwired helpdesk are available to assist to from 8am to midnight daily. They can be contacted on 7555555
    or 128 (Free for Digicel users only). You can also email them on helpdesk@getunwired.com.fj

  2. Do I need to know my account ID?

    3. Your account ID or BAN number is your account identity that will be needed for payment, top up or
    any other account queries. You can confirm your account ID by contacting Unwired helpdesk.

  3. What is meant by Unwired modem number?

    4. Unwired modem number is different from your account ID (mentioned above) and is in the form 7xxxxxx.
    You can find this number on page 2 of your invoice or by calling Unwired helpdesk. This number is also
    specified on the welcome email when you had signed up. Unwired modem number is needed to check your data
    balance using your phone.

  4. How can I check my data balance?

    5. You can check your data balance by texting in your Unwired Modem Number to 7202020. If you are a Digicel
    user, this service is available to you at no cost. Customers using other providers will be charged the
    normal text charges. You can also check your balance by logging onto your modem via the IP address mentioned
    at the back of your modem. For detailed instructions click here.

  5. How can I know my wifi username and password?

    6. Your username and password was sent to your registered email address when you had signed up. If you
    have forgotten your password, you will need to reset or change your wifi password.

  6. How can I change my wifi password?

    7. We recommend that you change your wifi passowrd from time to time. This can be done by logging onto
    your modem via the IP address mentioned at the back of your blade. For detailed instructions click here.

  7. What is the process of logging a complaint?

    8. While we try to serve you as best as possible, there may be times when you need to log a complaint.
    This can be done via Unwired Helpdesk. We will respond to your query within 24 hours and actions to
    remedy your issue will follow.

Terms & Conditions

GENERAL TERMS and CONDITIONS

Unwired Acceptable Usage Policy & Terms and Conditions (T&Cs) governs the use by the Customer (“Customer”) identified on the Service Application form for the described services and products provided by Unwired Fiji (“Unwired”). The T&Cs has been created for the mutual benefit of the Customer and Unwired in ensuring the integrity, security, reliability and privacy of Unwired’s services and network. Unwired retains the right to modify the T&Cs at any time and any such modification shall be effective to all customers when posted. Customer may only use the Services and Products in a manner that, in Unwired’s sole judgment, is consistent with the purposes of such Services and Products. If the Customer is unsure of whether any contemplated use or action is permitted, he should contact Unwired. Unless otherwise agreed in writing between the Customer and Unwired, this T&Cs represents the entire agreement (the ‘Agreement’) and supersedes all prior representations, arrangements, understanding and agreements in relation to the Service between us and you.

  1. Terms Binding to Client

These Terms govern the supply of our Services and any modem or other equipment you buy from us. Your use of our Service including email will also be governed by our T&Cs. Your use of our Services indicates your acceptance of these Terms, and has the same force and effect as if you had actually signed these Terms. You are not entitled to open an account for activation of our Services unless you are at least 18 years old.

We may monitor your account to ensure that you are complying with these Terms. In this respect, we will comply with our Privacy Policy. We may investigate any alleged misuse of the Service and may involve police or other law enforcement agencies in doing so without obligation of providing notice to you. We will cooperate with law enforcement agency investigations which may involve disclosures of information in response to legally binding notices. We are also obliged to allow law enforcement agencies to monitor and intercept communications using our Services.

  1. Understand these Terms In these Terms:

‘you’ and ‘your’ mean the customer (you!); we, our and us mean Unwired Fiji; and our Services means the provision of wireless, always-on, fast internet and broadband services we have agreed to provide to you under the plan you have chosen.

  1. Changes in these Terms

Unwired Fiji reserves the right to unilaterally amend a part or the whole of the Service, the plan pricing and features, or these T&Cs from time to time subject to notifying you of any material amendment, the materiality of which we shall at our sole discretion determine. Such notification may be by way of notice in writing or by any other means we choose, such as printed collateral, national media, our website, SMS, voice message or email. As far as possible, a written notice will be issued 30 days prior to such change via email. Customer is required to provide notice via reply email should these changes be unacceptable. Any cancellation during this period is free of penalty. However, should we not receive any notice during this 30day period, Unwired will assume that the changes have been fully understood and accepted and the remaining contract period and terms and conditions continue henceforth.

  1. Accessing our Network

You will be able to receive our Services whenever your modem is within the operating range of our network. We will use the service address information you give us when you buy a modem to check whether you fall within our network area, and whether we can provide our Services to you. Unfortunately, we can’t absolutely guarantee you the availability of our Services in advance, as there may be places within our network area where you cannot receive the Services, because of unusual terrain or other environmental or man-made circumstances beyond the immediate control of Unwired or its representatives. In these cases we may recommend alternatives some of which may have additional costs associated with them. Acceptance or refusal of a recommended alternative is at your discretion

and Unwired cannot be held responsible for non- availability of service should you decline a recommended solution and after all reasonable attempts have been made by Unwired. We also do not represent or warrant that the Service or our related products and services shall be available in all parts of the Republic of the Fiji Islands or in any other country.

  1. General Outline of Unacceptable Usage
  • Resale of Services and Products, without the prior written consent of Unwired
  • Using any other service in Unwired Device without any written consent from Unwired
  • Deceptive online marketing practices.
  • Posting, transmitting, re-transmitting or storing material on or through any of our Services or Products
  • Violations of any local, Fiji law or regulation.
  • Violations of the rights of any Person protected by copyright, trade secret, patent or other intellectual property or similar laws or regulations, including, but not limited to, the installation or distribution of “pirated” or other software products that are not appropriately licensed for use by Customer.
  • Actions that restrict or inhibit any Person, whether a customer of the Unwired or otherwise, in its use or enjoyment of any of the Unwired’s Services or Products.
  • Introduction of malicious programs into the network or server (e.g., viruses and worms)
  • Effecting security breaches or disruptions of Internet communication.
  • Security breaches include, but are not limited to, accessing data of which the Customer is not an intended recipient or logging into a server or account that Customer is not expressly authorized to access.
  • For purposes of this Section, “disruption” includes, but is not limited to, port scans, flood pings, packet spoofing and forged routing information. Executing any form of network monitoring which will intercept data not intended for Customer’s server.
  • Circumventing user authentication or security of any host, network or account
  • Interfering with or denying service to any user or any host.
  • Abuse of the bandwidth allotment provided to the customer based upon the purchased network class.
  • For purposes of this Section. Abuse is defined as deliberately taking advantage of the network configuration to utilize greater than 50% of the bandwidth available to the customer based on agreed or contracted network service plan or class. Abuse is also considered should usage reach excessive overage. Abuse of bandwidth will result in actions including:
  • Recommendation to upgrade plan to one more suited to the requirement,
  • Request to cease said activity if unable to upgrade to higher plan
  • Termination of applicable network services.
  1. Usage Monitoring

Usage on our Unwired Home and Office systems is actively monitored and you should be aware that certain activities will substantially contribute to your usage of internet service, including downloading video files, applications software, MP3 files and data sharing software such as Bearshare, LimeWire, Gnucleus, Utorrent, Bit Torrent etc. Usage is monitored for abusive traffic patterns ONLY and is subject to points outlined in our General Outline of Unacceptable Usage as well as the following:

Recurring excessive traffic patterns may be detected as abuse by our system and may subject your account to review or quarantine. If not rectified alternative actions including accounts suspension will be at the discretion of Unwired. If you would like more detailed information about activities that may contribute to your usage, please contact us or refer to our website.

  1. Excess Usage

Depending on the option you have chosen, one of the following will apply:

  • Throttle bandwidth: Once usage cap has been reached, your bandwidth will be throttled to 64/64kbps for the remainder of your billing cycle until it is renewed. No extra charges will apply.
  • Charge Excess: Top up your account with additional 512MB or 1024 MB. Additional charges will apply
  1. Terms of Contract

This agreement applies to a minimum service term of 12 months.

  1. Notices

Notices will be sent by email to the preferred email address you have nominated. You will be deemed to have received a notice at the time the email is sent. You are responsible for ensuring your email account as provided is properly maintained in order that it does not produce Non-Delivery Receipts (NDR) for non- existence of account, full mailbox, quota rejections, and junk mail rejections.

  1. SPAM Act

We comply with the Industry Standard SPAM Act. If we send you promotional emails, you will be able to respond asking us not to send you anymore. However, all of our official communication with you will be by email: notice of upgrades and outages, invoices and so on. You agree as part of your acceptance of these terms and conditions to our sending you emails for those and related purposes.

  1. Content

You are responsible for what you do. We are not responsible for ensuring the data you access or make available through our Services will be private, secure or free of anything which may damage your equipment or data; or the content or reliability of any information or software you access or make available through our Services. You accept responsibility for all information and material you send or make available via our services. You mustn’t publish or make available any material which is illegal. You also acknowledge that Unwired doesn’t check or approve anything available to you when you use our Services: You access and use such information and material at your own risk.

  1. Mail Usage

Sending unsolicited mail messages, including the sending of “junk mail” or other advertising material to individuals who did not specifically request such material (“e-mail spam”) is prohibited as is Harassment, whether through language, frequency or size of messages; Unauthorized use, or forging, of mail header information; Using Unwired or Customer account to collect replies to messages sent from another provider, which violate these rules or those of that provider and/or Creating or forwarding “chain letters” or other “pyramid schemes” of any type.

  1. Software & Intellectual Property

Software we provide to you is licensed (or sublicensed) to you only for your use with our Services. We retain all our intellectual property rights in the Services, any modem you acquire from us, any software we provide you, and the content of our website.

  1. Availability of our Service

We try to make our Services available to you within our network area at all times, but sometimes availability and speed are affected by factors outside our control. For this reason, we can’t guarantee that our Services will be available to you at all times; or that speeds won’t vary from time to time. In particular, we do not represent or warrant those calls will not be dropped, that connections will not be lost and that transmission of data calls shall occur at any particular speed. It may also be necessary to interrupt our Services occasionally for upgrades and/or maintenance. Should we need to interrupt our Services we will:

  • whenever possible conduct maintenance or upgrades between 1AM and 6AM;
  • if possible, inform you in advance (via email or our website) if our Services will be unavailable due to maintenance or any other foreseeable reason; and
  • restore disrupted Services as soon as possible.
  1. Your Responsibility

Keep your modem secure against use by other parties. You are liable for all fees resulting from use of our Services when accessed using your modem, whether authorized by you or not. If your modem is lost or stolen, please notify us immediately: you will be liable for its use until we receive your notification, when we will suspend its use. You will be responsible for replacing it. If you do, you will be able to pick up your existing service where you left off;

  • Keep confidential all identification and login information required to access our Services.
  • Comply with our usage policies in place from time to time. You must also ensure that any other person you permit to access our Services also complies with these policies;
  • Immediately report any misuse of your account or disclosure of your security data; not resell the Services we provide to you;
  • To pay for the Services in full by the due date nominated by us on your bill. This will happen automatically but you must ensure that your payment details are kept up to date; unpaid accounts are subject to suspension.
  • Ensure that all information you provide to us is correct, and kept up to date. You must regularly check for emails from us at the default email address we provide to you (or any other reliable email address you have given us) as we may send you important notices about the Service using this email address;
  • Provide your own computer set-up protection, including virus protection technology and firewalls. We strongly recommend that you install anti-virus and firewall software;
  • Reimburse us for any loss or damage we suffer if you breach these Terms.
  • Extraneous Factors Causing Modem Failure & Areas Beyond Our Control

We cannot accept responsibility for everything that happens to your modem. You are responsible for the acts and omissions of all persons using the modem, whether or not authorized by you. We are not responsible for repairing or replacing a modem if it is defective due to abuse, misuse, neglect, mishandling or misapplication; any accident by you or a third party; any improper maintenance or service, including opening of the modem case by anyone but our authorized technicians or connection to external antennas that are not approved by us; or any unusual hazards affecting the modem or failure to provide a suitable environment for the modem (including for example exposure to excessive humidity, heat, cold, dust, food, liquids, magnetic or electromagnetic interference, or incorrect power voltage); electrical supply problems or damage to the battery or caused by the battery (if you have one) resulting from misuse; or natural disasters, acts of terrorism, or any other cause beyond our reasonable control. We want to give you the best service possible, but some things are beyond our control. We are not responsible for any Services failure which occurs due to fault with anything we have not supplied to you, such as your own computer, router, switch, LAN setups, cabling, or location; or because you do not use the Services correctly as per outlined in our AUP; or because you do not setup your modem correctly as per our provided or recommended instructions; or because you do not update software designed to protect your computer or operate your LAN environment; or because you do not let us update software designed to optimize your modems performance; or because of anything else outside of our reasonable control including (virus, worms, spyware, weather, location, modem placement, construction materials, foliage, burglar bars, mosquito screening, tinted windows, metallic structures which block RF)

  1. Data Policy

All data must be used by the end of the month as per the service plan. Unused data will not rollover to the following month.

  1. Equipment
  • Equipment, modem, CPE, dongle will remain the property of Unwired at all times; during and after term of contract expires. In the event you cancel your service or your contract term comes to an end with Unwired, you are obliged to return the said equipment to unwired.
  • risk in (responsibility for) the modem passes to you as soon as you receive it,
  • the modem and equipment it come with are covered by a repair and replacement warranty against all manufacturing faults for 3 months from the date of purchase;
  • your warranty rights are in addition to any non-excludable rights, conditions or warranties implied by law; and will no longer apply if your service with us is terminated for any reason;
  • your warranty is as set out here: all other rights, conditions or warranties relating to the modem are excluded;
  • we reserve the right to update software in the modem to offer additional features and functions or to improve the performance of the modem to best match the performance of the Unwired network. Under most circumstances upgrades will be done over the air and you won’t have to do anything but leave your modem switched on. We will, as far as possible, give advance notice of upgrades. You won’t have to pay for them;
  • In the unlikely event that your modem needs servicing outside the warranty period, we can arrange that for you at your cost.
  • If it’s necessary to replace your modem or any other equipment you bought from us under your 3-month warranty let us know and a courier will be dispatched to any reasonable location nominated by you to collect the faulty equipment at no cost to you. We will check the faulty equipment and if we determine that the equipment fault is not covered by the Unwired warranty (example water damage), an equipment replacement fee will be charged. We will tell you about this fee before applying the charges.
  • Modem warranty requires that the equipment be returned in the original boxed package with all original included items (cabling, disc, power supply, and modem).
  • Non-compliance with this clause voids any and all warranty and may result in additional fees for replacement or repair.
  • Warranty does not cover abuse of the modem caused by neglect, or intentional. Warranty does not apply to the power pack ONLY to the modem unit.
  • Warranty does not cover damage caused by acts of God or other conditions beyond your or Unwired’s reasonable control (flooding, water damage, fire damage, smoke damage)
  1. Charges & Payments

Our charges are set out on our website

Our policy is that all invoicing is via electronic means direct to a functional and nominated email address which you must provide, or choose on signing of application for service. Our service charges are billed IN ADVANCE of the usage period and may be updated from time to time, subject to any fixed pricing commitments that we make to you.

You must provide us with and maintain accurate payment details. Further, You agree that: Unwired will invoice you monthly until termination (30 days’ notice) on approximately the same day each month following your commencement of the Services, a few days before the charges on the invoice fall due; and we will automatically charge the invoiced amount on your monthly billing date. This invoiced amount will include monthly charges for service, and charges for any additional features purchased and deferred to that billing period by your authorization.

It will also include any ancillary charges incurred by you in advance of your invoice being issued. If your nominated payment service is declined or you are delinquent in payment/renewal of service plan, we will suspend your access. If your account is suspended for this reason, a reconnection fee of $20 applies. All reconnections will happen within 1 hour on the day payment is made. If you do not pay your invoice on time as above, you must pay all amounts due and owing and a further penalty shall be levied on your account at 1.25%.

  1. Violations & Penalties

Violation of any of Unwired’s Terms and Conditions and/or of the Acceptable Use Policy by the Customer may result in the suspension and/or the termination of Unwired’s service. Unwired retains the right to notify the Customer by telephone, fax, and/or email of violations by the Customer of the AUP or T&C’s. Upon the first notification the Customer has five (5) business days to remedy the violation. Upon the second notification the Customer has five (5) business days to remedy the violation. Upon the expiration of the second remedy period Unwired retains the right, at its sole discretion, to immediately suspend and/ or terminate the service to the Customer. If at any time Unwired determines, in its sole discretion, that the Customer’s violation of the AUP and/or T&C places Unwired or its customers at risk, Unwired may choose to immediately suspend and/or terminate the Customer’s service. Refunds do not apply.

  1. Exclusion of Liability

You agree that the use of the Service including any content you may obtain through or on the Service is at your own risk. You agree that the Service is provided without warranties of any kind.

  1. Indemnities

You agree to indemnify us from all liabilities, damages, claims, actions, proceedings and expenses, including all legal fees and expenses, arising out of the use of the Service or your breach of any term of this Agreement in any way. You also agree to indemnify and hold us harmless against all damage and injury caused to the service as a result of your negligence or failure to abide by this T&Cs and all claims arising out of your act or omission in conjunction with the service provided by us.

  1. Termination of Contract

Unwired reserves the right to terminate this Agreement at any time if there is a breach of terms and conditions. You may terminate this Agreement with us before the Minimum Period has expired if you pay us a cancellation fee of $199, all charges due and a lump sum equal to the total of all monthly or other periodic charges which would otherwise have been payable during your Minimum Period. The termination of this Agreement with us does not affect any rights and responsibilities which are intended to continue or to come into existence after your contract ends, such as the return of the modem and any other of our property and the payment of any outstanding debt or sums due to us.

  1. Waiver

Any waiver, concession or extra time permitted by us is limited to the specific circumstances in which it is given and does not affect our rights under this Contract in any other way. If we fail or delay to exercise any right or power under this Contract, this will not be a waiver of that right or power. Any failure or delay will not prevent us from exercising that right or power in the future.

TERMS and CONDITIONS for Unwired Trial Plan Only

This Terms and Conditions only apply if You taking the trial plan for testing before opting in to a price plan

Trial Option Only: You agree to make a deposit payment of FJ$149.00 (“Deposit”) for a trial modem (“Trial Hardware”) and to use the Trial Hardware for three (3) days (“Trial Period”) to test the services. This is taken on these following Trial Hardware Terms and Conditions: –

  1. At the end of the Trial Period, you can return your Trial Hardware for return of your Deposit after deductions according to Clause 3 below and either (a) use your Deposit or part thereof to purchase a new Modem; or (b) cease use after the Trial; or (c) if you do not return the Trial Hardware the deposit will be taken as a purchase as in Clause 2 below.
  2. IMPORTANT: The Trial Period is only for three (3) days. If you do not return the Trial Hardware after the Trial Period of three (3) days, You agree that the Deposit will be converted to a purchase of the Trial Hardware. Hence please ensure you return this within the Trial Period if you wish to discontinue with the service within the trial period.
  3. If You wish to continue with the service after trial period, then visit a retail store to opting to an Acquisition offer Plan (available during the time of purchase)
  4. Return of the Trial Hardware and refund of full deposit will only apply on return of the Hardware within Trial Period of three (3) days with only fair wear and tear exempted. Any damage to the modem will result in a reduction of your deposit at Unwired’s discretion according to the cost to repair or the full Deposit will be retained if the modem is (a) lost; (b) stolen; (c) damaged to a point in Unwired’s discretion it cannot be provided to another Customer as Trial Hardware (including but not limited to where it does not work or materially defaced to a point where a Customer would not accept the Trial Hardware as a trial unit); or not returned on the fourth day of the purchase resulting of FJ$10 deduction for late return.
  5. Return of deposit is only via nominated bank or preferred option available during return of the device and within 10 working days of Trail Hardware returned date and in accordance to Clause 3
  6. For all refunds, a refund form is mandatory to be filled, signed with correct information and handed to the retail or place where it is being purchased to proceed with refund as specified in clause 4
  7. If you wish to disconnect the service after opting to a plan, only available month subscription plus any balance will be refunded despite not using the service for whole month
  8. While opting to a prepaid plan during sign up as conditions apply:
  • The acquisition offer has been communicated upon point of sale (Note: This is based on promotion which may change from time to time and is once off offer)
  • After the acquisition offer is exhausted or expired, You can opt in to any plan available on MyDigicel App
  • MyDigicel App is mandatory for this service, thus this to be downloaded upon point of sale
  • Hardware provided is on lease (FOC), unless confirmed otherwise which will be reflected on the receipt during point of sale
  • It is advisable to take a trial option before committing to a plan.
  • Data rollover is not applicable to this plan
  • Any deposit taken on this will only be refunded if minimum contract terms are met and hardware returned on a working condition.
  • Any Unwired Prepaid Plans consist of DTV, DTV Terms and Conditions apply, which you accept during signing up of DTV APP
  • General, Trial terms and conditions apply together with this additional terms and conditions

ADDITIONAL TERMS and CONDITIONS for Post Paid Plan Only

Unwired Post-Paid Plans are available for business which gives You a flexible choice to choose a price plan that best suits your company or organization. For more information about these plans, it is available on Unwired website with FAQ’s that apply

Postpaid Plan: You agree to make a Deposit of “FJ$250” plus 1st monthly subscription (Base on the plan selected) to use the services. This is taken on these following Terms and Conditions: –

  1. You are locked in for minimum of 12 months, however, if you willing to terminate the account before contract expiry, you have to clear all outstanding, fill in the closure form, return the hardware provided during point of sales, unless outright purchase and notify Digicel before next bill date (1st of Each Month)
  2. The billing will continue if you fail on clause 1 above and due the account maintenance and management cost, you have to clear the outstanding due to the failure from your end
  3. All invoices will be sent electronically via billing System to the email provided during sign up
  4. If not receive the bill by 5th of the month, immediately contact Digicel customer care or account manager to rectify the issue for future reference
  5. All pending bills to be paid by 10th of same month to void automatic account barring on either of the day; 15-28th of same month
  6. Data rollover is not applicable to this plan
  7. There are top up options available which will be billed in the next invoice which expired same month
  8. Any deposit taken on this will only be refunded if minimum contract terms are met, outstanding bill fully cleared and hardware returned on a working condition.
  9. General, Trial terms and conditions apply together with this additional terms and conditions
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