This price plans are only for commercial customers and requires companies TIN letter.

What is the total cost of Post Pay Unwired Signup?
Device with first month subscription is $299. However, contact Digicel Sales team for promotions

Is this a lock in contract terms?
Yes, for minimum of 12 months, however, if you willing to terminate the account before contract expiry, you have to clear all outstanding, fill in the closure form and notify Digicel before next bill date (1^st of Each Month).

What happens if I fail to notify Digicel and not using the service, will I be billed?
Yes, the billing will continue and due the account maintenance and management cost, you have to clear the outstanding due to the failure from your end

How will I get the invoices to pay
All invoices will be sent electronically via billing System to the email provided during sign up

What should I do if I do not receive the bill?
Immediately contact Digicel customer care or account manager to rectify the issue for future reference

By when should I pay my bill?
All pending bills to be paid by 10^th of same month to void automatic account barring on 15^th of same month

How much data am I allocated?
Please refer to the price plan package

Does the data rollover?
No, data rollover is not applicable to this plan

What happens if I exhaust my Data?
There is top up options available which will be billed in next invoice

Where can I make payments and how long does it takes payment to update in the account? Selected Bill Pay methods as below:

• Digicel Self-Care Portal: Immediate
• Dealer Payment: 10mins
• Retail Payment: 10 mins
• My Cash/USSD: 20mins
• Online Banking : 5 Days
• SMS Banking : 5 Days
• Third Party : 3 Days (Carpenters/ Post Fiji)

Can I make a payment at a third party outlet?
Yes, you can but customers are strongly recommended to make payment at our Retail outlets or via My Cash/USSD.

Can I pay in advance to my Post Pay Account?
Yes, any amount of payment can be done

Can a Triple Play or All In Home customers can apply for Post Pay Plans?
No, it is just an Unwired Only Plan whereby Sky is not covered in this package

Where will I get the full information
For more information, contact Digicel Sales team or Customer Care team

Is there a deposit held to this plans and is it refundable?
Yes, $150 per account which will only be refundable if modem is returned in working condition with full set as it was given and full monthly bill is cleared

Frequently Asked Questions

 

1. Where can I sign up to this plan?

Visit any Digicel outlet or contact Digicel customer care team to direct you to sales agent

 

2. Is it mandatory to pay for the sign-up cost?

Yes, it is mandatory

 

3. Can I cover the initial cost with the rebate amount when changing plan?

No, initial payment is mandatory, however rebate will be applied later during the change

 

4. I am a New All In Home customer and I understand that Sky installation will take time but I want to use data. What can I do?

There will 50GB complimentary data that will be provided with 24 hours. If this is exhausted than you have to wait for the installation to get the full data

 

5. When does the GSM data load in new signup to All In Home Plan?

Loaded instantly and renews every 30 days with 30GB data upon renewal of the All In Home package.

 

6. Does my billing cycle change if I move over to the new plan?

Yes, your billing cycle will change. For new customers Billing cycle is from the Date Sky Pacific is activated

 

7. I am an existing Triple Play/Sky/Unwired customer; can I switch to this $105.00 plan?

Yes, you can and you will be rebated for the days lost.

 

8. Can I top-up my account if I exhaust my data bundle?

Yes, but the top up bundle will expire together with your primary bundle due date.

 

9. Where can I make payments?

At any Digicel Outlet, My Cash, USSD or online.

 

10. Can I make a payment at a third-party outlet?

Yes, you can, however, account will be only activated once Finance will verify and apply the payment. This might take 3-5 working days.

 

If I make payment at Third party and call customer care to activate the account, will it be activated?

No, Digicel customer care team is not authorized to apply payment and activate accounts. Only Finance team is and they are available for 8a.m to 5p.m Monday to Friday and off on weekend and public holidays

 

How do I change my WIFI Details?

We recommend that you change your WIFI password from time to time. This is to prevent unauthorized users from accessing your account and any loss of data.

You will be able to change your WIFI password by also logging into the modem just like you check your data.

 

What happens if my data finishes?

Should you exhaust your Unwired Data you will be require to do either of the following;

1. a) Top up your account via a Retail Store or wait for next roll over of your TV account

 

How do I check my data balance?

 

Option 1 – Texting/SMS You can check your data balance by texting your Unwired Modem Number: to 7202020. The Modem Number can be located on the invoice Texting from a Digicel mobile is free of charge.

 

Option 2 – Log onto modem and send SMS

Blade Modem:

1. Connect to your BLADE modem
2. Enter http://192.168.1.1 into your web browser
3. Login to the modem a. Username: admin b. Password: admin
4. Click on SMS Mail icon on the top right 5. In Phone Number enter “130”
5. In Content enter “balance” 7. Click Send to receive the data balance message.

 

Pocket Mifi Modem:

1. Connect to your Pocket MIFI modem
2. Enter http://192.168.8.1 into your web browser
3. Login to the modem a. Username: admin b. Password: admin
4. Click Confirm
5. Click SMS on the top tab
6. Click New Message
7. In the Recipient field enter “130”
8. Click Send to receive the data balance message.